Watch: Why most small business owners are brilliant at their craft but terrible at leading their team (2 min)
Most small business owners start their businesses because they are good at their craft. But the people part, not so much!
"What if I say the wrong thing?"
"What if the conflict drags on for weeks?"
"What if I make it worse?"
"What if they leave, and I have to take on that work again?"
So you avoid the hard conversations. Keep the underperformer a bit longer. Do the work yourself instead of delegating. All while your business and your sanity pay the price.
And every difficult conversation you avoid costs you:
Time – Managing around problems instead of solving them.
Money – Keeping the wrong people, then paying for it when your other team members leave.
Energy – The mental load of unresolved team issues.
Growth – Your business can't scale when you're the bottleneck.
The worst part? You know what needs to happen. You just don't trust yourself to handle it without making everything worse.
Think of it as your testing ground. A place where you can:
Try out difficult conversations in a high-trust environment.
Experiment with delegation and accountability.
Practice giving feedback without the fear of destroying relationships.
Build confidence through real application, not theoretical learning.
Most leadership programs teach theory and give you frameworks.
They send you back to your business with a folder full of notes and zero confidence to implement them.
You don't just need information and education.
You need a safe place to practice the hard parts of being a leader - and this is why The Leader's Lab is different.
You'll be part of a carefully curated group that follows a simple no d*head policy (seriously). We'll be creating a high-performance culture through The Lab members and our interactions. I'll invite only those committed to their growth and development so you can make the most of your time.
Watch: A short dive into what we'll cover in the Leader's Lab, month-by-month (4 min)
Define who you are as a leader and pressure-test it in real scenarios from your business.
You’ll practise setting standards in the exact situations where you usually soften: resetting expectations in a team meeting, clarifying roles with a team member who keeps overstepping, and stating a non-negotiable without over-explaining yourself.
We’ll work through how to communicate boundaries clearly, respond when someone pushes back, and hold your position without apologising for it.
Outcomes:
A clear leadership manifesto to underpin your actions
A set of standards you're willing to hold
Clarity on your boundaries and how to communicate them
Confidence to stay steady when challenged
This month lays the groundwork – not just for the group, but for how you show up in your business from here on.
Bring the conversations you’ve been avoiding. We’ll work on those.
→ You’ll practise delivering direct performance feedback to someone you genuinely like.
→ You’ll rehearse handling tension between team members without becoming the referee.
→ You’ll refine how you push back on stakeholders or clients when expectations are unrealistic.
Instead of “I hope that came out right,” you’ll leave knowing exactly how to structure feedback, de-escalate conflict, and influence outcomes, without damaging relationships.
Outcomes:
- A repeatable structure for delivering direct feedback
- The ability to de-escalate conflict
- Strategies to push back on unrealistic expectations while maintaining influence
- Confidence to communicate your message clearly
Identify the tasks you keep taking back, and redesign how you hand them over.
You’ll practise delegating a real project from your business: clarifying outcomes, defining decision rights, and setting check-in rhythms that don’t require constant hovering.
We’ll build simple accountability systems so you can see progress without checking every detail.
And you’ll test what trusting your team looks like (in controlled, practical steps) without feeling like you’re gambling with your standards.
Outcomes:
- A delegation framework that clarifies outcomes and decision rights
- Accountability systems that manage progress without micromanaging
- The ability to trust your team without lowering your standards
- Confidence to finally let go of tasks (and focus where it's needed)
Move from being the driver of every decision to the creator of accountability.
You’ll identify where your team defaults to you, and reset expectations so ownership is explicit.
We’ll practise coaching responses that build critical thinking instead of dependence.
You’ll learn how to hold people accountable when standards slip – without rescuing, blaming or avoiding the issue.
The shift here is from task completion to true ownership.
Outcomes:
- Clear ownership and accountability structures across your team
- Coaching responses that build critical thinking instead of dependence
- The ability to hold people accountable without rescuing or avoiding
- A shift from task completion to true ownership in your team
Map where you’re still the default decision-maker – and decide what actually needs to stay that way.
You’ll clarify which decisions only you can make, which ones your team should own, and what needs documenting so you’re not answering the same question twice.
We’ll design practical structures so you can step out of day-to-day problem solving without everything stalling.
This is where you create a clear pathway out of 60+ hour weeks, not through hustle, but through process.
Outcomes:
- Practical structures that keep things moving when you step back
- Freedom from answering the same questions repeatedly
- A pathway out of 60+ hour weeks through process, not hustle
Review the shifts you’ve made and decide what becomes permanent.
You’ll organise your leadership standards, meeting rhythms, delegation frameworks and feedback approach into a practical playbook you can actually use.
We’ll identify where you’re most likely to revert under pressure, and put safeguards in place.
The best leaders don’t just grow businesses, they grow people. In this final phase of The Leader’s Lab, you’ll leave with systems and structures that ensure your leadership keeps evolving long after the program ends.
ADVanced Insights Assessment Report
77-Page report combining three assessments on how you think, how you communicate, and what motivates you. This is a powerful tool.
12 x Group Coaching Sessions
Fortnightly live sessions where I'll give you tools and education and you'll practise implementing it with your Leader's Lab team.
12 x (Free) Optional Working Sessions
On the off weeks, you can attend free working sessions -this is your "on the business" not "in the buisiness" time.
3 x Power Sessions
(1:1 Coaching)
Personalised one on one coaching to support your growth and address your individual challenges fast.
Private Group Chat
Business leadership is lonely. You'll have access to real-time support when you’re making high-stakes decisions though our group chat.
Tools, Templates & Resources
You'll be able to take what learnings, tools and frameworks I'll give you in The Lab and implement it easily.
You've already tried handling conversations yourself and you know that's not working
You're past the point of wanting another book or podcast: you need to practise this with real people.
You’re ready to stop being the bottleneck in your own business.
You’re learning to trust your team and release control, and you’re taking action now.
I've watched brilliant business owners destroy their teams in two ways: being too 'nice' to address problems, or lacking the emotional intelligence to see how their actions are killing morale.
I've been both those versions myself and, and worked with countless small business leaders who struggle with both sides of this coin. Neither gets the best results.
My role in The Lab isn't to teach you leadership theory. It's to create the environment where you can practice the hard stuff safely, call out what I see happening in real-time, and make sure the group stays honest with each other.
"I believe being a leader is so much more than a title. It's how you show up, how you grow, and how others grow around you because of how you're showing up. If you're ready to become the leader your business and the world need more than ever... I'd love to have you in the room."
Shannyn Merlo – Founder of Inspired Outcomes Consulting.
Your contribution is designed to stretch you while being doable even while running a business.
Free, optional working sessions occur on "off-weeks”, which is an excellent opportunity to commit to working ON the business and investing in your growth.
The power of this program lies in its group dynamic.
Sessions are recorded, but the magic happens live – in the back-and-forth, the real-time feedback and the moments where someone says exactly what you needed to hear.
That's why your biggest commitment is to commit to attending the sessions.
One wrong hire costs a small business 50 - 200% of their wage in lost productivity, recruitment, and retraining. One avoided conversation can cost you your best team member.
The Leader's Lab costs less than one bad quarter of doing nothing.
We meet twice a month for 90 minutes. You’ll be encouraged to run experiments each week and provide feedback to the group. This group will keep you accountable. Your contribution is designed to stretch you and yet be doable even while running a business.
Optional working sessions will be held on the "off-weeks" and are a great chance to commit to working "on" the business and investing in your growth.
The power of this program is the dynamic of the group to support and hold each other accountable. We accept that life sometimes gets in the way (and sessions are recorded), however, “too busy” will not be an excuse that the group will accept for not attending the live sessions.
Yes, although the program is targeted towards small business owners, if you’ve read this far and you see the benefits of this program for you leading your team, you should complete an expression of interest. We will discuss whether this is a good program for you.
No, but your role will need to be a leadership one, where you are responsible for the performance of others to make the most of this program.
This isn't a passive course. It’s a live, interactive experience. You’ll practise in real time, with feedback, support and accountability you can’t get from a webinar or podcast.
Yes. Payment plans are available, and we’ll talk through options on your EOI call.
If you're curious, that’s enough. Complete your expression of interest and we’ll have a no-pressure call. We’ll explore where you're at, what you need, and whether this is the right next step for you in your leadership journey.
Once you’ve completed the EOI form, you’ll be taken to a booking page to book a time to chat. In our chat we will ensure this right program for you and address any questions you might have. If it’s a good fit for you, we’ll invite you to join us. If not, we can talk about alternative supports that might suit you.
Expressions of Interest are open now. Our first The Leader's Lab for 2026 will commence on Tuesday 17th March at 9:30am - 11:00am. The Lab will then run fortnightly at the same time concluding on the 15th September. Optional working sessions will be held on the alternate Tuesdays at the same time.
Complete your expression of interest form below. You'll be invited to book a time to chat, where we'll ensure this is the right program for you and address any questions.
Still not sure this is for you?
If you're curious enough to read this far, you're probably ready for a conversation and you're welcome to get in touch directly.
The worst that will happen is you get clarity on your next step.
The best? You join a group that transforms your business and leadership for the better – forever.
